Courses & Events
Reap the benefits of the ilume difference by attending one of our upcoming courses and events. And if you can’t find what you’re after or would like to explore something bespoke, then please get in touch.
The Power of Feedback Training with ilume Australia

The Power of Feedback Training with ilume Australia

Written by Natasha Osmond-Dreyer

If you or your company were going to invest in only one thing this year, we firmly believe that one thing should be ilume’s Radical Candor training. We all know things are tough right now. People and businesses are feeling the pinch of a slower economy. It may not feel like it, however now is the perfect time to stop and think about your strategy to catapult you above your competitors and make your business the best it can be.

In the dynamic realm of organisational development, the most compelling leadership training any business can undertake is feedback training. At the forefront of this transformative approach lies Radical Candor, and within Australia, ilume stands as the unparalleled leader in business leadership training. Sustainable high-performing teams are what you get as an outcome.

Radical Candor emphasises the importance of caring personally while challenging directly. It’s not just about offering feedback; it’s about fostering genuine connections and driving meaningful growth within teams.

Here are our top 5 reasons why your business should invest:


Your business will develop higher trust, team engagement and make more money –

A culture of open feedback fosters creativity and innovation, leading to the development of new products, services, and processes. Businesses that continuously innovate are better positioned to differentiate themselves in the market and maintain a competitive edge. Check out Kim Scott’s books Radical Candor and Just Work for more – or call us.

Your business will develop higher trust, team engagement and make more money –

In today’s fast-paced business environment, the ability to adapt to change is essential for long-term success. Feedback training helps employees develop resilience and agility, enabling the organisation to respond more effectively to market shifts and emerging trends. It allows for continuous workplace improvement. Check out our favourites Robert Kegan and Lisa Lahey’s book Immunity to Change for more on the importance of feedback and reflection in overcoming personal and organisational barriers to change – or speak to one of our leadership development coaches today about it – be warned, it’s a favourite of ours so we can get a little excited about the subject!

Your business will develop higher trust, team engagement and make more money –

Feedback training helps employees better understand customer needs and preferences, leading to improved service delivery and higher levels of customer satisfaction. Satisfied customers are more likely to return and recommend the business to others, driving revenue growth.

Your business will develop higher trust, team engagement and make more money –

Feedback training helps managers and leaders develop stronger communication and coaching skills, enabling them to better support and empower their teams. Effective leadership drives employee engagement, morale, and ultimately, business performance. Again, we love this space building on Kegan, Lahey and Torbert’s work in cognitive fluidity and helping leaders’ development through stages of increasing complexity and consciousness.

Your business will develop higher trust, team engagement and make more money –

Companies that invest in employee development and foster a supportive culture are viewed more favourably by customers, investors, and potential employees. A positive reputation can attract top talent, enhance customer loyalty, and command premium pricing, ultimately driving revenue growth.
Ultimately, by investing in feedback training, businesses not only improve employee satisfaction and performance but also position themselves for long-term success in an increasingly competitive marketplace. The financial benefits of such investments extend far beyond the initial training costs, providing a strong return on investment and sustainable growth opportunities.

ilume’s Commitment to Excellence:

ilume Australia takes pride in being the best in the business when it comes to leadership training. With a laser focus on feedback workshops, Ilume has honed its expertise in cultivating a culture of Radical Candor that transcends traditional feedback models.

At ilume, feedback training isn’t merely a box to tick; it’s a strategic imperative for organisational success. By equipping teams with the tools and mindset needed to engage in candid, constructive conversations, ilume empowers individuals to unlock their full potential and drive collective performance.

In the competitive landscape of modern business, the most valuable investment any organisation can make is in its people. By prioritising feedback training rooted in Radical Candor, ilume Australia sets the gold standard for business leadership development. Through immersive workshops, personalised coaching programs, and a steadfast commitment to excellence, ilume empowers individuals and organisations to thrive in an ever-changing world. Send us an email or call us today to find out more about how we can help your business develop higher trust, team engagement and make more money.

Transforming Workplace Dynamics: Breaking Free from the “Too Nice” Culture with Radical Candor Training

Transforming Workplace Dynamics: Breaking Free from the “Too Nice” Culture with Radical Candor Training

In the ever-evolving landscape of professional development, the need for a robust feedback culture cannot be overstated. At ilume, we’re on a mission to help businesses cultivate an improved feedback culture, fortified by Radical Candor training. This mission stems from a recognition that sometimes (and in our experience more often than not), workplace culture can be excessively polite, hindering growth rather than fostering it.

Unveiling the Challenge: When Culture Is Too Nice

In many organisations, there exists a pervasive culture of excessive niceness. While politeness is undoubtedly a virtue, it can inadvertently stifle progress. This “too nice” culture often results in a lack of honest and constructive feedback, creating an environment where issues are swept under the rug, and potential for improvement remains untapped.

“There has been a huge push around wellbeing and niceness at work – being kind, empathic and caring – which are obviously good traits to have,” says psychologist and New York University professor Tessa West  “But we’ve somehow pitted niceness against clear communication and confrontation, even when it’s necessary.” However, as West explains, nice doesn’t always mean better: “Sometimes nice is a cop-out.”

At ilume, we understand that being a better boss or having a high-performing team involves breaking free from the constraints of niceness. It’s about cultivating a culture where authenticity and transparency thrive, paving the way for genuine growth, and our Radical Candor training plays a pivotal role in this transformative journey.

Redefining Leadership: A Call to Be a Better Boss with Radical Candor

Being a better boss isn’t just about making decisions or delegating tasks; it’s about creating an environment where your team feels empowered to excel. This transformation begins with a shift away from the overly polite culture that can impede progress. Our coaching programs and our team training, infused with Radical Candor, focus on equipping leaders and teams with the skills to challenge the status quo, fostering a workplace where assertiveness is balanced with empathy. It’s about being a boss who not only cares personally but is unafraid to challenge directly, thereby unlocking the full potential of the team.

The High-Performance Dilemma: When the Team Isn’t High-Performing

One of the consequences of a culture that is too nice is the potential stagnation of team performance. The reluctance to address challenges head-on can lead to a complacency that hinders growth and innovation. Recognising when a team isn’t high-performing is the first step towards transformative change.

ilume’s philosophy, enriched with Radical Candor training, dives into the intricacies of team dynamics, identifying areas that require attention and fostering an environment where high performance is not just an aspiration but a tangible outcome. It’s about acknowledging the challenges and working collaboratively towards solutions with the principles of Radical Candor guiding the way.

The Radical Shift: Cultivating an Improved Feedback Culture with Radical Candor

At the heart of our mission is the commitment to cultivating an improved feedback culture. The term “improved” is intentional, signalling a departure from the overly polite to a more direct and honest approach. Radical Candor becomes the driving force behind this shift – a tool that enables leaders and teams to communicate authentically while propelling themselves toward excellence.

In our programs, we integrate Radical Candor training, guiding leaders through the nuances of this powerful concept. Emphasising the importance of caring personally while challenging directly, our training transforms the workplace into a hub of continuous improvement, where authentic communication is not just encouraged but ingrained in the organisational culture.

Conclusion: Embracing Change for a Thriving Future with Radical Candor

As we navigate the intricacies of workplace dynamics, ilume stands as a beacon for those ready to embrace change. Breaking free from the shackles of a culture that is too nice is not just a choice; it’s a necessity for those who aspire to lead high-performing teams. With Radical Candor training, ilume invites leaders on a transformative journey – one that transcends niceness and unlocks the true potential of individuals and teams alike. It’s a commitment to a future where Radical Candor isn’t just a concept but a lived reality, shaping a workplace culture that thrives on openness, growth, and authenticity. 

Ready to revolutionise your workplace culture? Take the first step towards fostering genuine growth and unlocking your team’s full potential. Get in touch with us at ilume to learn more about how Radical Candor training can transform your workplace dynamics. Break free from the ‘too nice’ culture that stifles progress and embark on a transformative journey towards a more authentic, feedback-driven environment. Let’s cultivate a workplace where openness, growth, and authenticity thrive. Contact us today and embrace the power of Radical Candor for a thriving future.

ilume partners with Radical Candor

ilume partners with Radical Candor

ilume is proud to be the exclusive Radical Candor™ partner in Australia and New Zealand

Founded by Kim Scott, executive and author of the best-selling book Radical Candor: Be a Kickass Boss Without Losing Your Humanity, and executive Jason Rosoff, Radical Candor LLC empowers leaders and teams around the world to build better relationships in order to do the best work of their lives.

A perfect partnership

Since Radical Candor™ is on a mission to “rid the world of bad bosses”, and ilume is on a mission to “develop the world’s greatest leaders”, we could not be more aligned. This exclusive partnership allows the ilume team to deliver the transformational Radical Candor™ workshops for businesses in the Australian and New Zealand markets.
Enquire now for a Radical Candor™ workshop in Australia or New Zealand.

Tim Ryan moves to ilume Australia

Tim Ryan moves to ilume Australia

Hunter business coach Tim Ryan moves to ilume Australia, with Newcastle workshops in pipeline

Tim Ryan, a partner with ilume Australia, catches up with the Newcastle Herald to talk leadership, coaching and the best business advice he’s ever heard.

This article first appeared on the Newcastle Herald.

Your first business was in electronics. How so?

I started Tim Ryan Electronics in 1982 when I was 23. I completed an Electronics Trades apprenticeship with Wormald Security and started contracting to Wormald to allow me to spend half the year chasing surf in Hawaii and Indonesia.

You founded Data Cabling Solutions in 1989, which you sold to Chubb in late 1999 and worked with them until 2005. What did you learn from that period?

Firstly, it was to follow an opportunity, renaming Tim Ryan Electronics to Data Cabling Solutions was a rebranding exercise to leverage that opportunity. Computers and Networking were in their infancy in the late 80’s and the skills and the focus on quality that I developed in my trade equipped me well in the market. Secondly, I learnt what a young talented team focussed and aligned on providing the best quality product in a market can achieve. Finally, I learnt that large multinationals often struggle to focus on customers and their staff.

You took a two-year sabbatical after you left Chubb you sold that business. What did you do?

My wife Catherine, our four children and I took off around Australia in a converted Denning Coach towing a trailer containing a Nissan Patrol, eighteen surfboards and assorted other essentials. We completed a full lap of Australia and Tasmania throughout 2015 and 2016.

You became a business coach and partner at Altus Q Shirlaws in 2007 and then AltusQ in 2013. What led you into that industry?

A friend, Eric Fleming, had coached me during the growth of Data Cabling Solutions which I found invaluable. A business coach from Shirlaws rented my house when we were travelling and made the introduction to Shirlaws, it was one of the sliding doors moments. I had always had a love of helping people and building business; it felt like a perfect fit.

What qualifications did you bring to the table as a coach, both formal and informal?

I really enjoyed the people and process part of building a business and I have always had a desire to succeed for both my clients and myself. In hindsight I underestimated the learning curve!

Many leaders feel like they are in over their head and lack clarity in direction for the business and themselves.
Tim Ryan

Partner, ilume Australia

You’re now a director of ilume Australia with your former Altus Q colleagues Joe Porteus and Jeff Herrick. It’s a partnership with subsidiary of ilume NZ, the leading coaching outfit in New Zealand. What led to that move?

At AltusQ, we had a best of breed strategic facilitation product, however we lacked world class leadership development and coach training products. We sent Joe on a mission across Australia and New Zealand to find a partner who had a complementary product set, and across the ditch, he found the remarkable Angela Neighbours and Raechel Ford who founded ilume.

How does ilume stand out in coaching?

We focus on the return on investment both commercially and personally and we have a complete all of business product suite to suit ASX’s through to start-ups which is rare for a coaching company. Between the partners we have nearly 100 years of coaching experience. Ilume’s Mindset28 Constructive Developmental Framework, underpinning our Leadership Development Programs and Executive Coaching Programs, is ground-breaking and based on the work of two Harvard professors, Robert Kegan and Otto Laske. It is based on the premise that leaders do not necessarily need more skills, they need to develop their cognitive ability and advance their social and emotional development, which is all about growing their minds. Feedback we received from ilume’s clients when completing our due diligence was nothing short of remarkable. Angela and Raechel successfully converted Harvard academic brilliance into a practical  product for business.

The most common challenge business executives you coach struggle with?

They feel like they are in over their head and lack clarity in direction for the business and themselves.

What is your response?

Help develop their leadership capability and if they are not already clear get them clear on the vision for their business and themselves. Then let their businesses fly.

Best business advice?

“Do what you love doing” because as John Lennon sang, “Life is what you are living while you’re busy making other plans” and the second from Simon Sinek: “People don’t buy what you do, they buy why you do it”. I feel privileged to do what I do everyday which is pretty cool.